We seek to comply with the RIBA Code of Practice (available at www.architecture.com) together with the Architects Registration Board (ARB) Architects Code: Standards of Professional Conduct and Practice (available at www.arb.org.uk).
We recognise that on occasion misunderstandings and disputes may arise with clients, co-professionals and third parties through our professional work.
Most complaints are the result of misunderstandings. In the event of a complaint relating to an architectural matter, the first step is to contact either Ben Davidson or Sinisa Rodić.
Where the complaint is made orally, you will be asked to send a written summary of your complaint.
Upon receipt of a written complaint, the Practice will follow the following procedure:
Once the Directors have reviewed your written summary of the complaint, we will contact you in writing within fourteen days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this. Within a further twenty-one day period, we will advise you of the outcome of our investigation and inform you what actions have been or will be taken. Our response will attempt to resolve the complaint.
If you remain dissatisfied, please write to us setting out the reasons why. We will consider these and respond within 14 days. Again, our response will attempt to resolve the complaint.
In the unlikely event that a dispute cannot be resolved the contracting parties shall, in the first instance, make use of the Alternative Dispute Resolution (ADR) Services offered by the Royal Institute of British Architects.